Job description
The Senior Associate Client Project Manager leads and directs concurrent client projects classified as standard. The individual may also be involved in larger-scale projects supervised by a Senior Project and/or Programme Manager. The primary responsibility of the Senior Associate Client Project Manager will be to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to NTT or into the client's support operations
Responsibilities
Interfaces with all project stakeholders to take projects from original concept through to final implementation
Contributes to the pre-sales process by providing proposals
Ensures that the project delivers the as-sold solution, remains within baseline budget, and is delivered on time while achieving quality criteria and maintaining client satisfaction
Manages client satisfaction, commitment, and expectations to high service levels and manage escalations adequately
Manages the entire project lifecycle, ensuring that client requirements are met, timelines are adhered to, and deliverables are achieved
Ensures effective project planning, stakeholder management, team coordination, risk mitigation, and quality assurance
Skills
- technical
- time management
- effective communication